Following recent trials to automate the domain renewal process (which were received with mixed reviews), we are reverting to the manual renewal process we've been using so successfully for more than 10 years.

As such, we feel it's important to clarify the domain reminder and renewal process so that everyone understands what happens and what they need to do.

Domain Reminders

If we are responsible for renewing your domain we will send up to 4 email reminders alerting you to the fact your domain is coming up for renewal.

These will be sent to you at 60, 30, 15 and 1 day before the domain renewal date.

These emails will say: "the following domain is due for renewal". They will list the domain and expiry date and give you further instructions to either renew or cancel the domain.

Domain Renewal

If you want to renew a domain then you need to manually login to the Client Area and raise a new invoice for the renewal as follows ...

  1. login to the Client Area
  2. go to > domains > renew domains
  3. tick the checkbox to the left of the domain(s) you want to renew
  4. click the button below entitled 'order now'

An invoice will then be raised which you can pay online. Only when the invoice has been paid will your domains be scheduled for immediate renewal.

Domain Cancellation

To cancel a domain you can either just ignore all our reminder emails and notifications and let the domain naturally expire, or you can activate an immediate cancellation as follows ...

  1. login to the Client Area
  2. go to > support > ask a question
  3. select "support department" to raise a new support ticket
  4. ask us to cancel the domain name

The domain will remain on your account (and may also continue to function until the renewal date) but will be marked for cancellation which means you will no longer receive any reminder emails and the domain will not be renewed.

Domain Expiration

If you don't renew your domain then what happens next depends upon the type of domain and the period of lapse. This can best be explained in a separate article: Domain Expiry Phase

Need Help?

Domain names can be confusing so please contact us if you have any questions or need help with your domains.

Sunday, March 11, 2012

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